Refund policy
Last updated: October 31, 2026We want you to be happy with Cinopix. This policy explains when you can get your money back. Payments are processed by Paddle.com, our Merchant of Record, which issues every refund.
14 days for unused credits
You can ask for a full refund within 14 days of a purchase (the starter pack, a top-up or a plan payment) as long as none of the credits from that purchase have been used.
Used credits
Credits that have already been spent on generations are not refunded, and neither are purchases whose credits were partly used. The only exception is a failed generation: when a render fails, its credits are returned to your balance automatically, and you do not need to ask.
Plans
You can cancel a monthly or yearly plan at any time. It stays active until the end of the period you paid for and is not renewed after that. A plan payment can be refunded under the same 14-day rule if its credits have not been used.
How to ask for a refund
Reply to your Paddle receipt email or contact Paddle through paddle.net, or write to us at hello@cinopix.com with the email of your account and your order number. Approved refunds are paid by Paddle to the original payment method, usually within 5 to 10 business days, and the matching credits are removed from your account.
Accounts closed for violations
Credits in an account closed for breaking our Terms of service or Content policy are not refunded.
Your legal rights
This policy does not limit any rights you have under the consumer protection laws of the country where you live.